The agreement between us
These terms govern your use of the globainsight platform, APIs, and services. By creating an account or using any part of the service, you agree to these terms. If you are entering into them on behalf of a company, you confirm you have authority to bind that company.
1. Definitions
"Platform" means the globainsight consumer intelligence platform, including all software, APIs, documentation, and related services. "You" or "Customer" means the individual or entity entering into these terms. "Panellist" means an individual who joins the globainsight research panel and participates in surveys. "Survey Data" means responses, analytics, and reports generated through your use of the platform. "Confidential Information" means non-public information disclosed by either party in connection with these terms.
2. The service
globainsight provides a consumer intelligence platform comprising survey tooling, panel access, analytics, and reporting. Specific service levels, included entitlements, and pricing are set out in your order form or subscription plan.
3. Your account
You are responsible for keeping account credentials confidential and for all activity on your account. Notify us immediately at security@globainsight.com of any suspected compromise. We may suspend accounts that violate these terms or applicable law.
4. Acceptable use
You agree not to: reverse engineer the platform, attempt to circumvent quota or fraud controls, use the service for unlawful research, or send sensitive personal data without a signed Data Processing Agreement.
5. Fees & billing
Subscription fees are billed in advance on the cadence set in your order form. Panel costs are billed per study based on cost estimates accepted before fielding. Late payments accrue interest at 1.5% per month or the legal maximum, whichever is lower.
6. Intellectual property
We retain all rights to the platform, models, and aggregated data. You retain all rights to your survey content and the responses you collect. You grant us a limited licence to process your data solely to deliver the service.
7. Confidentiality
Each party agrees to protect the other's Confidential Information with at least the same degree of care it uses for its own confidential information (but no less than reasonable care). Confidential Information may only be used to fulfil obligations under these terms and may not be disclosed to third parties without written consent, except as required by law. These obligations survive termination for three years, or indefinitely for trade secrets and personal data.
8. Third-party services
The platform may integrate with third-party services (e.g., Snowflake, Tableau, Slack) that you choose to connect. globainsight is not responsible for the availability, security, or practices of third-party services. You are responsible for reviewing and complying with the terms of any third-party services you connect. globainsight does not endorse or warrant third-party integrations.
9. Warranties & disclaimers
We warrant that the service will materially conform to its documentation. We disclaim all other warranties to the maximum extent permitted by law. Survey research results are statistical estimates, not guarantees of consumer behaviour.
10. Limitation of liability
To the maximum extent permitted by law, our aggregate liability under these terms is capped at the fees paid in the 12 months preceding the claim. Neither party is liable for indirect or consequential losses.
11. Indemnification
You agree to indemnify and hold harmless globainsight, its affiliates, officers, and employees from any claims, damages, or expenses arising from: (a) your breach of these terms, (b) your survey content, (c) your violation of applicable laws, or (d) your use of survey data. globainsight agrees to indemnify you against third-party claims that the platform infringes intellectual property rights. Each party must promptly notify the other of any claim and provide reasonable cooperation in its defence.
12. Termination
Either party may terminate for material breach uncured after 30 days' notice. On termination, you may export your data for 60 days, after which it is permanently deleted.
13. Force majeure
Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of war, terrorism, civil unrest, government orders, internet infrastructure failures, or pandemics. The affected party must notify the other within 5 business days and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than 30 days, either party may terminate the affected services without penalty.
14. Modifications to terms
We may modify these terms from time to time to reflect changes in our service, business practices, or legal requirements. Material changes will be communicated via email and in-platform notice at least 30 days before they take effect. Minor changes (clarifications, typo corrections) take effect immediately upon posting. Your continued use after changes become effective constitutes acceptance. If you do not agree to material changes, you may terminate before they take effect for a pro-rata refund of prepaid fees.
15. Governing law
These terms are governed by the laws of England and Wales, with exclusive jurisdiction of the London courts. Enterprise customers may negotiate an alternative venue in their order form.